Please submit vector files, such as PDF, EPS, SVG, or AI, if possible. Raster files, such as JPG or PNG, can be used if necessary. Don’t worry if your logo doesn’t have the exact colours you want – we can easily change this to ensure they work with the background on which they’ll be placed.

We charge a one-time fee to set up your logo for embroidery or print. This is then saved for future orders that use the same logo.

When you add decoration to an item, you will be given the option of having us contact you for your logo. This will allow you to place an order, and you may then send your logo at your convenience when we contact you via email.

Although most items can be printed or embroidered, depending on the logo, one decoration method may produce a better result. Designs with colour gradients or fountain fills, for example, can be printed as is, but gradients cannot be stitched. After you place an order and we receive your logo, we may contact you to make a recommendation on the decoration method.

We update our customers via their provided email address during each stage of the order process. You’ll know when your order has been confirmed, produced and dispatched.